Frequently asked questions

We've been creating memorable web experiences since 2002 and in that time we’ve gained a vast amount of experience and knowledge. Below we’ve tried to provide answers to the most frequently asked questions we have been asked along the way.

Web design

Why do you recommend WordPress websites?

WordPress is by far the most popular open source Content Management System (CMS). It’s a powerful flexible interface that comes with a great variety of templates, thousands of plugins and the advantages of reducing both development cost and deployment time.

Why is design important?

The design of your website is a reflection of your business so it’s vital that it looks great.

How much does a website cost?

The cost of a website can vary depending on various factors. Our website projects generally start in the R10,000 range for basic business sites and range upward depending on your unique needs.

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How long does it take to design and build a website?

The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have ready to go. A basic website typically takes around 4 weeks from beginning to end.

Do I need my own domain name and web hosting?

Yes, we can help you get this set up and we can work with your existing provider. We are also a web hosting company and can register and host your website.

Will my website work on mobile devices?

Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices.

Why do I require a WordPress care plan?

WordPress has thousands of plugins many of which are used to extend functionality or add new features. Plugin authors regularly update their software to comply with new WordPress requirements or to address security issues, however this may cause issues and break your website. Our care plans ensure someone is on hand to regularly check your website and make any necessary adjustments to keep it in working order.

Do you do E-commerce/Online Store websites?

We sure do!

Can you take photos for my website?

We can buy stock imagery for you or please contact us for a list of our preferred partners contact information.

Can I update my website myself?

Yes, if you subscribed to one of our CarePlans, you are given training and support using the CMS.

Do you provide training?

Yes we provide all our clients with training on maintaining their website.


Should I invest in my marketing?

Yes definitely! Marketing plays a vital role in ensuring your business continues to attract new customers throughout a targeted area.

I would like to do Online Marketing, can you help?

Yes, we offer Pay-Per-Click marketing & management to help in increase traffic, conversions and improve sales. Contact us.

What does a digital marketing package include?

To ensure you receive a 360 bespoke marketing plan, we provide you with a full range of solutions. View here.

Can you help me with Social Media and Email Marketing?

We sure can. As part of your project we can include social media and email marketing services.


What is Search Engine Optimisation (SEO)?

Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.

There are many aspects that go into good SEO, some of these include the way that your website has been built, generating quality content through your website and targeting the right keywords that your target audience might search for.

How does SEO benefit my business?

There are millions of website searches that happen every day. Having a search engine optimised website means that users can find your business online through a simple search.

Are there certain SEO guidelines or rules I should be aware of?

We have it under control. Our team will ensure that your website and content follow the guidelines set by Google, Bing and other search engines.

Is it true that good and authentic content will increase my sales?

We can’t guarantee that but people love to consume and share useful content. Regularly updated content that includes strategic keywords will make the SEO bots happy resulting in your business ranking higher.

Digital design

Can you design my logo?

We focus on what we’re good at – designing and building websites, however if you need someone to create your logo for you we have relationships with several graphic designers who specialise in logos and branding.

Can you design business cards, brochures or help with my company branding?

Please contact us for a list of our preferred partners' contact information to help with your logo, branding requirements.

How will a brand strategy help my business?

A brand strategy is about clearly pinpointing what makes your brand unique, what sets your brand apart from your competition and sets out how you want your customers to perceive your brand. This gives you a unique starting point from which to build in the market.

What is graphic design?

Graphic design is a design process that combines text and graphics to communicate a specific message. A huge part of this is understanding how to use design elements to convey the required message and/or values as well as evoke a certain feeling in the viewer.

What is digital design and what is it used for?

Digital design is media (banners, images and more) created and produced specifically for viewing on a screen, either in an app, on social media or on a website. There are crucial differences from print media when designing digital media.

Do you do banner designs?

Sure, we can help design a range of digital banner designs from those for social media to website specific ones.


What is a domain name?

A domain name is your address on the internet. Typically this would be something like

What is web hosting?

Web hosting is a service that allows your website to be viewed on the Internet. It’s basically a computer housed in a data centre that runs your website and email.

Do you offer mailboxes? Will it work with my smartphone and tablet?

Yes, we are an authorized Google Reseller. We setup and support Google Apps for Work accounts. Please contact us for more information and cost.

I have a software problem. My internet is not working. I need new hardware. Can you help? Do you offer ADSL?

Please contact your ISP for support. Your local IT Shop can offer support on software, networks and It hardware.

Do I pay extra for email, phone and website updates support?

Support is only included in our CarePlan packages. We would like to be there when you have a question or need some advice.  Please contact us for more information. If you are on a pay-as-you-go package all support is charged at our standard hourly rate and billed in 15min increments. Invoices for support are sent out monthly.

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